We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Yes, absolutely. We ship worldwide.

Our studio is located in Saint-Fargeau-Ponthierry, France. Our international warehouse is located in Paris.

Yes, wait 24 to 48 hours after your order and you will receive an email with the package tracking number.

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@hilarioart.com and we will send you a similar replacement item as soon as possible.

Our workshop is located in Saint-Fargeau-Ponthierry in France.

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at contact@hilarioart.com

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided that the claim is made within 14 days of the date of delivery of your order and that the product(s) concerned are not on sale. For more information, please read more about our refund policy.